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Empower, Engage, Excel
03:55The heart of AI success comes from people, not technology. It's about rallying your team, sparking enthusiasm, and navigating the journey together. When your people unite behind AI, you leverage the tech, innovate for success, and boost your performance.Register for the virtual masterclass:https://swiy.co/go-empower-engage-excelDon't Start With The Tech
05:05If you want to use AI more in your workplace, the most important thing to get right is to bring your people on the AI journey. It's not about the technology - it's about first understanding your people and how they think and feel about AI.Download the worksheet:https://swiy.co/go-dont-start-with-the-techAI For CX
04:26Examine every step of your customer journey to assess how you can use AI to enhance the customer experience. But there's a right and wrong way to do it - so be sure you combine human intelligence with the power of AI.Download the worksheet:https://swiy.co/go-ai-for-cxPossibility Thinking
04:30To thrive in an ever-changing world, be a possibility thinker. This isn't just about being optimistic; it's about actively looking for positives, possibilities, and potential in every situation BEFORE walking that back and considering problems, risks, and challenges. Ask "What could possibly go right?" first!Download the worksheet:https://swiy.co/go-possibility-thinkingWhy Before How
05:32In today's fast-changing world, it's tempting to try playing it safe and aim too low, because big goals and plans can get derailed quickly. But that's a trap! ROI has two parts - return and investment. Start by focusing on the return - the impact and benefits of taking bold steps - and you can dream bigger, achieve more, and turn challenges into springboards for growth and innovation.Download the worksheet:https://swiy.co/go-why-before-howAI Empowerment
04:19AI is getting better and better, but it's still a long way from being perfect. So when you're creating your AI policy or framework, how do you protect your team from imperfect AI? Instead of aiming for relying on AI alone, strike the right balance between trusting the quality of AI and applying human intelligence to it.Register for the virtual masterclass:https://swiy.co/go-ai-empowermentAI For Your Customers
04:34When you're crafting your AI policy, go beyond your internal needs and consider your customers as well. Many customers care about how you're using AI to deliver their products and services - especially if you're capturing data about them and tailoring their experience based on that data. Respect their expectations and values, and make sure you're clear about how AI shapes their experiences.Register for the virtual masterclass:https://swiy.co/go-ai-for-your-customersHarnessing AI
04:42If you're a leader, you might be planning your AI policy, framework, or guidelines. How can you balance innovation with responsibility, so your team can leverage AI effectively and safely?Register for the virtual masterclass:https://swiy.co/go-harnessing-aiThe Innovation Metric
04:44When setting goals for AI, innovation, and change projects, traditional metrics often fall short in capturing progress. What truly matters, especially early in the process, is the journey rather than just the destination.Download the worksheet:https://swiy.co/go-the-innovation-metric