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VUX World

The practical voice podcast

Learn how to implement voice first strategy and create world-class voice experiences with VUX World. Every week, we speak to industry thought leaders and practitioners on the three core pillars of voice: strategy, design... More
Latest Episode
2019-7-10

Voice and the TV with TiVo's Charles Dawes and Patrick Byrden

Dustin and Kane speak with Charles Dawes and Patrick Byrden of TiVo about how they're helping users discover content through the power of voice, and the future of TV.


Presented by

If you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check out BotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability. BotMockis a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.

Check it out for free


In this episode

When sitting down to watch TV, 60-80% of the time, people know what they want to watch. The problem is finding that thing. Knowing where to look, what channel to check, which on demand platform to search.

Finding content on TV is hard.

And what about the 20-40% of people who have no clue what to watch? How do they find something relevant? We've all been down that rabbit hole of skipping through film after film, trailer after trailer on Sky or Netflix, only to get tired and give up in the end.

These are the problems TiVo are seeking to solve with its voice technology solution.

For those of you in the US, TiVo will be a household name. A verb. And, for those in Europe and beyond, chances are, you've heard of TiVo. What you might not know, is that TiVo power the voice capability for Samsung TVs, Sky Q, Virgin and more. So even if you haven't interacted with the customer facing set top boxes, you may well have used its voice solution.

In this episode, we speak to Charles Dawes, Sr Director, International Marketing, and Patrick Bryden, Sr Director, Customer Solutions about how TiVo are fixing the broken content discovery model through the use of voice.

We discuss the TV landscape and the problems they seek to solve, usage of the solution and how they measure success, the technology used and architecture, personalisation and recommendations, maintenance and constant improvements, and whether the remote control is a thing of the past.


Links

Follow TiVo for Business on Twitter

Visit the TiVo for Business website

Connect with Charles on LinkedIn

Connect with Patrick on LinkedIn

2019-7-10

Voice and the TV with TiVo's Charles Dawes and Patrick Byrden

Dustin and Kane speak with Charles Dawes and Patrick Byrden of TiVo about how they're helping users discover content through the power of voice, and the future of TV.


Presented by

If you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check out BotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability. BotMockis a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.

Check it out for free


In this episode

When sitting down to watch TV, 60-80% of the time, people know what they want to watch. The problem is finding that thing. Knowing where to look, what channel to check, which on demand platform to search.

Finding content on TV is hard.

And what about the 20-40% of people who have no clue what to watch? How do they find something relevant? We've all been down that rabbit hole of skipping through film after film, trailer after trailer on Sky or Netflix, only to get tired and give up in the end.

These are the problems TiVo are seeking to solve with its voice technology solution.

For those of you in the US, TiVo will be a household name. A verb. And, for those in Europe and beyond, chances are, you've heard of TiVo. What you might not know, is that TiVo power the voice capability for Samsung TVs, Sky Q, Virgin and more. So even if you haven't interacted with the customer facing set top boxes, you may well have used its voice solution.

In this episode, we speak to Charles Dawes, Sr Director, International Marketing, and Patrick Bryden, Sr Director, Customer Solutions about how TiVo are fixing the broken content discovery model through the use of voice.

We discuss the TV landscape and the problems they seek to solve, usage of the solution and how they measure success, the technology used and architecture, personalisation and recommendations, maintenance and constant improvements, and whether the remote control is a thing of the past.


Links

Follow TiVo for Business on Twitter

Visit the TiVo for Business website

Connect with Charles on LinkedIn

Connect with Patrick on LinkedIn

2019-6-18

Multi-channel conversational strategies with Nico Acosta

This week, Dustin and Kane chat with Nico Acosta, Director of Product and Engineering at Twilio, about how companies are approaching multi-channel conversational strategies.


Presented by

If you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check out BotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability. BotMock is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.


Check it out for free


In this episode

We chat to Nico Acosta about how he's observing companies approach their conversational strategy using Twilio's Autopilot platform. This builds on the episode with Elaine Lee where we spoke about Autopilot from a design perspective. This time, we're zooming out and looking at how Autopilot can fuel your whole conversational strategy across all channels.

Nico has a fresh perspective on technology architecture, building on conversations we've had with Matt Hartman and Charlie Cadbury and providing detail on how to actually build once and deploy across all conversational channels, including voice assistants, chat bots and phone lines.

We discuss some of the parallels and similarities between IVR design and development compared to voice assistant creation, and how the IVR, voice assistant and chatbot industries are converging.

Nico also shares some insights into the kind of use cases that are working well, including a chat bot that automatically generates a website for a small business based on a short conversation. Nico also shares his dream application of Twilio Autopilot, which is all about obliterating being put 'on hold' when calling a company.


Links

Follow Nico on Twitter

Check out Autopilot


Become an expert conversation designer

The Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at conversationalacademy.com.


2019-5-30

Voice strategy advice with Amazon Alexa Chief Evangelist, Dave Isbitski

We're honoured to be joined by Amazon Alexa Chief Evangelist, Dave Isbitski, to discuss the conversations that he's having at C-Suite level about how brands should be approaching voice and where it's all heading.


Become an expert conversation designer

The Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at conversationalacademy.com.


In this episode

Dave Isbitski is the Chief Evangelist at Amazon Alexa and spends his days touring the world speaking and educating brands on why they should be adopting a voice strategy and how they can do it.

We chat to Dave about what he's observing at Chief Exec level within brands across different industries and how he's advising brands to approach voice. We also look at the bigger picture, where voice is heading and what brands can do today to put themselves in prime position tomorrow.

This is a key episode for digital and innovation leaders and C-Suite execs as you'll hear first hand from Amazon on how you should be thinking about and approaching voice in your company. From visioning and scene setting to resourcing, planning and scaling. You'll also hear about the opportunities that are waiting for you once you start down this path.

It's also an important episode for anyone working at agency level, as you'll see some of the techniques Dave uses to sell voice to big companies and understand where the technology and user behaviour is heading.

We dive into details on:

  • Voice in the enterprise
  • Short and long term roadmap planning
  • The similarities between voice now and mobile then
  • How to get users to discover your skills
  • Conversation design
  • Relationship building
  • The future of voice and how to plan for it

Lots of you sent your questions in for us to ask Dave, which we do at the end and Dave shares plenty of tips for designers, developers, agencies and creators in this space.

Thanks to everyone who sent their questions in, it was a great way to end the show.


Links

Dave's details: thedavedev.com

Dave Isbitski on Twitter

Vote and propose Alexa features: alexa.uservoice.com

Dave's podcast: alexadevchat.com


Recent podcast appearances

Hear Dave discuss the evolution of Alexa on Voicebot

About Dave, his role and Alexa in Canada on Alexa in Canada

Dave on what's changed in voice on Voice Summit

2019-5-24

Connecting the Dots with Ruby Steel and Will Merrill

This week, we're finding out how Ruby Steel and Will Merrill made Alexa more accessible for Susan as part of BBC 2's Big Life Fix.


Become an expert conversation designer

The Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at conversationalacademy.com.


In this episode

Voice first devices such as smart speakers are often touted as accessible. That's one of the main reasons voice assistants are forecast to grow in adoption and usage over the next 5 years. Voice is the new interface.

Whether you're a child, an elderly person or if you have a disability of some kind, voice is here to enable to you interact with technology and connect with those around you.

However, as you'll find out in this episode, there are some fundamental accessibility problems with smart speakers. Having to download the app in order to onboard, for example. Even the design of smart speakers themselves can be intimidating for some.

As part of the BBC 2 Big Life Fix in the UK, Ruby Steel and Will Merrill of Smart Design Worldwide looked to address these problems for Susan.

Susan has MS and requires round the clock care. Even things like changing the TV channel are a challenge for Susan and Smart Design Worldwide looked to change that.

Through creating a custom build, 3D printed casing in the shape of an owl, this 'accessibility jacket' made Alexa less intimidating. Inside, were two Echos. One for Susan to address, and that one talked to the other. Why? You'll find out in today's episode.

There are also plenty of insights into how to make your voice experiences more accessible. Some of which, like the use of small nested menus, go against the grain of current VUI design thinking.

Prepare to be inspired and challenged.


Links

https://smartdesignworldwide.com

Smart Design Worldwide on Twitter

Smart Design Worldwide on Medium

Ruby Steel in Big Life Fix